Restaurants are starving for staff as guests return and sales increase, and it’s having a supersize impact.
For a long time, we’ve read and heard a lot about delivery and the rise of ghost kitchens. These restaurant service models are far along the adoption curve, boosted by—among other factors—the Covid-19 pandemic. Pre- and post-pandemic, another trend quietly made waves: quick serve and fast casual restaurants have been rolling out self-order kiosks in a big way.
As innovation takes hold across the restaurant ecosystem, nowhere does it affect the guest experience like ordering and payment.
You don’t have to look far to see that kiosks are popular with restaurateurs and guests. The latest industry stats and surveys confirm it.