The toughest year in history for restaurants has a common bright spot: off-premises became the star. Now, brands across the country are revamping their future restaurant designs to facilitate not only off-prem but digital ordering and payment.
Operators grappling with a shortage of applicants are taking a variety of approaches to keep restaurants staffed and guests fed.
Restaurants are starving for staff as guests return and sales increase, and it’s having a supersize impact.
For a long time, we’ve read and heard a lot about delivery and the rise of ghost kitchens. These restaurant service models are far along the adoption curve, boosted by—among other factors—the Covid-19 pandemic. Pre- and post-pandemic, another trend quietly made waves: quick serve and fast casual restaurants have been rolling out self-order kiosks in a big way.
As innovation takes hold across the restaurant ecosystem, nowhere does it affect the guest experience like ordering and payment.