Define Printing Settings for a Terminal Scheme

To define printing settings for a terminal scheme:

Xenial PortalData ManagementOrdering SettingsHardwareTerminal Scheme

  1. Open the Printing section of the terminal scheme record.

  2. From the Receipt Delivery Method dropdown, select the desired receipt printing method. The selected method applies to all cases of receipt printing including order voids and the Re-Tender and Re-Print Receipt functions available from the Order History screen:

    • Use Site Settings - Apply the receipt printing settings defined at the site-level.

    • Always Print - Automatically print the customer receipt when an order is tendered.

    • Prompt - Prompt the user to choose whether or not to provide a customer receipt. When selected, two additional options are displayed.

      • Display Print Option - Include the option to print a customer receipt.

      • Display Email Option - Include the option to email a customer receipt.

    • No Receipt - Do not print a customer receipt.

  3. In the Number of receipts to Print field, type the number of receipts to print for each order.

  4. Select the desired configuration options:

    • Print on Refund Transactions - Automatically print a receipt for all refund transactions.

    • Print Credit Card Merchant Copy - Automatically print a copy of the receipt for both the merchant and the customer for all debit card/credit card transactions.

    • Print on Tax Exempt - Always print a receipt for tax exempt orders.

  5. From the Print on Save dropdown, select the desired option:

    • Yes - Automatically print a customer receipt when the cashier saves an order.

    • No - Do not automatically print a customer receipt when the cashier saves an order

    • Inherit Site Settings - Apply the receipt printing settings defined at the site-level.

  6. From the Send Orders to Kitchen Printer dropdown, select the desired option:

    • None - Do not print a kitchen ticket.

    • Inherit Site Settings - Apply the kitchen printing settings defined at the site-level.

    • Print On Tender - Print a kitchen ticket when an order is tendered.

    • Print On Total/Save - Print a kitchen ticket when an order is totaled/saved.

  7. From the Send Orders to Kitchen Video dropdown, select the desired method for sending orders to the kitchen application.

    • None - Do not send orders to the kitchen.

    • Inherit Site Settings – Apply the kitchen settings defined at the site-level.

    • Send On Total - Send orders to the kitchen when an order is totaled/saved.

      • This option enables the kitchen staff to prepare the food while the customer pays for their order.

    • Send On Tender - Send orders to the kitchen after the order is tendered.

      • This option enables the kitchen staff to prepare the food after the customer pays for their order.

    • Send One Behind - Send orders to the kitchen "one item behind".

      • Each time the order taker adds an item to an order, send the previous order item to the kitchen.

      • This option enables the kitchen staff to prepare the food as the customer places their order.

      • The order taker can delete order items if necessary.

    • Send On Save - Send orders to the kitchen when the user selects Save to save the order.

      • This option enables the kitchen staff to prepare the food while the customer waits to pay for their order.

    • On The Fly - Immediately send each order item to the kitchen as they are entered at the Ordering application.

      • This option gives the kitchen staff a head start preparing the food and optimizes speed-of-service.

  8. From the Rerouting Method dropdown, select the desired method for rerouting print jobs if the default printer is unavailable.

    • Always Prompt - (Default) Prompt the user to retry or reroute each print job.

    • Prompt Once - Prompt the user to retry or reroute the first print job. The prompt does not appear for subsequent print jobs.

    • Automatically Reroute - Reroute print jobs automatically without prompting the user.