Goals and Metrics

Each segment of the drive-thru has a specific speed of service goal. These goals are typically set by the Parent Brand. Goals are optionally displayed for each segment of the Day Part and/or All-Day Tiles.

Goal Metrics are:

To learn more about Additional Goal Times, see:

Goals affect the following areas of Drive-Thru Director:

  • The vehicles types displayed in the virtual drive-thru.

    For more information, see Fast and Slow Vehicles.

  • The color of the visual displays including Vehicle Indicator Bubbles and the Day Part and All-Day Tiles.

    For more information, see Vehicle Indicator Bubbles.

  • Leaderboard ranking.

    For more information, see The Leaderboard.

Average Speed of Service

The average speed of service for each segment of the drive-thru is optionally displayed on the Day Part and All Day Tiles. The average speed of service is determined by adding vehicle wait-times, then dividing by the number of completed drive-thru events.

The average speed of service is available for:

  • Each segment of the drive-thru for each day part.

  • An overall average for all drive-thru segments for the day part.

  • Each segment of the drive-thru for all day parts (all day).

  • An overall average for all drive-thru segments for all day parts (all day).

Goal-Met Percentage

The Goal-Met Percentage reflects the percentage of drive-thru events completed at or below the set goal. Percentages are optionally displayed on the Day Part and/or All-Day Tiles for each segment of the drive-thru.

The goal-met percentage is calculated by taking the average speed of service and the number of completed drive-thru events and comparing this total to the set goal.

Additional Goal Times

The Portal Drive-Thru Director [DTD] Set Up Menus

Additional Goal Times allow for a more detailed experience for the drive-thru team, and offer up to five (5) different display colors, depending on configurations.

Additional Goal Times offer up to five (5) different display colors depending on configured goal times.

Display colors vary from:

  • Green

  • Light Green

  • Yellow

  • Orange

  • Red

Additional Goal Time colors affect the following areas of Drive-Thru Director: