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Order Destinations

When a customer order is entered from the Ordering application, the order taker selects the applicable order destination for the order from a provided list.

Examples of order destinations include: Dine In, Carry Out, and Drive Thru.

Create Order Destination

Xenial Portal Data Management Ordering Settings Settings Order Destination

To create an order destination:

  1. From the Order Destination screen, select New Order Destination.

  2. Define General Settings about an Order Destination.

  3. Define Customer Detail Requirements for an Order Destination.

  4. From the upper-right of the screen, select Save.

Define General Settings about an Order Destination

Nota

Fields with a red asterisk are required.

To define general settings about an order destination:

  1. From the menu pane on the left of the Order Destination screen, select General.

  2. From the General page, define the following:

    Field

    Description

    Name

    Order destination name.

    Short Name

    Short or abbreviated name for the order destination.

    This name is used to identify the order destination in the kitchen ticket header.

    ID

    Order destination identification number.

    External ID

    Alphanumeric value to identify the record when data is prepared for export to third-party accounting and data warehouse solutions.

    Active

    Toggle Active to make the order destination available for use at the site.

    Multi-site users: To the right of the field, select the globe icon to define values for each site.

    Segment Name

    From the dropdown, select the name to identify Order Segments.

    Guest Count Calculation Method

    From the dropdown, select the desired option for determining the guest count for an order:

    • By Segment - (default) Increase the Guest Count by one (1) for each Order Segment added to the order.

    • By Product - To determine the Guest Count, add together the Guest Count defined for each product on the order.

      See  Guest Count.

    Background Color

    Select a background color for the order destination label that appears on the order item listbox.

    Text Color

    Select a text color for the order destination label that appears on the order item listbox.

    Consumption Type

    From the dropdown, identify where the customer consumes the order:

    • On Premises (e.g. Dine In).

    • Off Premises (e.g. Carry Out).

    Default Taxable Destination

    Toggle On to identify the order destination as the default taxable destination.

    Allow Order Parking

    Toggle On to allow the cashier to change the status of the order to "Parked".

    This is useful for the Drive-Thru order destination when a customer in the drive-thru lane is asked to park their car and wait for their order.

    Set Queue Time

    Track the "queue time" of an order to determine how long the order is waiting in the queue of orders. Tracking the queue time is useful when sorting mobile orders in the appropriate sequence in the queue.

    From the dropdown, select the order state that determines when the queue time for this order destination starts:

    • Never - Do NOT start the queue time.

    • Check In - Start on order check in.

    • Create - Start when the order is opened.

    • First Item Add - Start when the first item is added to the order.

    • First Order Save - Start when the order is first saved.

    • Set Destination - Start when the order destination is set for the order.

    Allow Queue Time By Order Source

    Toggle On to set the queue time for the order destination based on the order source.

    When toggled ON, the Queue Time by Order Source field is displayed. To add a queue time by order source:

    1. From the upper-right, select Add Queue Time.

    2. From the Order Source dropdown, select the order source.

    3. From the Queue Time dropdown, select the order state that determines when the queue time for this order source starts.

    4. Select Save.

Define Customer Detail Requirements for an Order Destination

Some order destinations require the order taker to capture details about the customer. For example, the order taker captures the customer's home address when the order destination is Delivery.

To define the customer details to capture for an order destination:

  1. From the menu pane on the left of the Order Destination screen, select Order Information.

  2. From the Order Information screen, locate the Order Information section.

  3. For each item listed in the Customer/Order Information column, select the desired option:

    • No Prompt - Do not prompt the order taker to capture this information.

    • Optional - Provide the option to capture this information.

    • Required - Require the order taker to capture this information to complete the order.

These settings also determine the sections to include on the Order Information screen of the Ordering application.

For example, if the Vehicle Type setting is set to No Prompt for the Delivery order destination, then the Vehicle section is not included on the Order Information screen for Delivery orders.

Define Customer Details Requirements Based on Time Period

Some order destinations require the order taker to capture details about the customer during particular time periods.

To define the customer details to capture by time period:

  1. From the Order Information screen, locate the Time Based Customer Fields section.

  2. From the time period list, select the time period.

  3. Select Edit. A window opens that identifies the order destination and the selected time period.

  4. Toggle Use Default Set to Off.

  5. For each item listed in the Customer/Order Information column, select the desired option:

    • No Prompt - Do not prompt the order taker to capture this information.

    • Optional - Provide the option to capture this information.

    • Required - Require the order taker to capture this information to complete the order.

  6. From the lower-right, select Done.