6.x | Encounter POS

6.38.0 | Encounter POS

Implementation Date: March 24, 2021

New Features

POST-10732, POST-10739, POST-12225

Added configuration option for Caribbean Loyalty to limit the number of scanned QR codes to one per order (one use coupon). If a second QR code is scanned, then the first code will be removed from the order and the second code will be applied automatically. If this option is not selected, then all valid scanned rewards will be applied.

POST-10880

Limited the alternate kitchen screen text option for products to 15 characters, the maximum amount that can be displayed by the screen.

POST-12037

Increased available routing paths for receipt printing and screens from 20 to 45.

POST-12455, POST-12464, POST-12466, POST-12468, POST-12520

Improved Omni and Encounter POS communication by adding additional AMQP connection parameters, enhancing AMQP connection stability and connection status logging.

Improvements

POST-10360

Encounter POS now correctly prints grouped grill tickets in fiscal printing countries.

POST-11355

Added the "DMB Name" field to the Value Meal Report.

POST-11886

The Encounter POS database now correctly interprets routing paths greater than 20.

POST-12104

Encounter POS's MGRNG database now allows adjusting the Code and Inventory Item dropdowns after cloning an item.

POST-12219

Streamlined the enhanced logging implemented in select Italy sites.

POST-12383

Encounter POS now correctly handles delayed injected orders in Caribbean sites so that orders can be recalled and confirmed by the cashier when a customer arrives greater than five minutes before scheduled pickup time.

POST-12462

Improve handling of employee record sent by RTIc when the backslash special character "\" was incorrectly included in an employee name field.

POST-12576

Encounter POS now properly interprets wiGroup loyalty responses for multiple discounts.

6.37.0 | Encounter POS

Implementation Date: March 15, 2021

Improvements

KS-1383

Improved tracking for front counter timing.

POST-9068

Improved payment window flow for Encounter POS.

POST-9070, POST-9345, POST-9401, POST-9544, POST-11871

Allowed Verifone wireless payment devices to be paired with the Encounter Tablet POS and to process payments.

POST-9071

Improved the Order Review screen to allow drive-thru cashiers to better distinguish between paid and unpaid orders.

POST-10501

Added manager function tracking for Verifone device pairing.

POST-10601

Integrated the "DMB Name" field into the MGRNG edit for products and value meals.

POST-11251

Encounter POS now respects receipt printer behavior on log off.

POST-11297

Improved interpretation of the "Employee Type" value when employee records are added to the database.

POST-11355

Added the "DMB Name" field to the Value Meal Report.

POST-11458

Enhanced stability of Encounter POS when processing delivery orders.

POST-11671

Adjusted suggestive selling behavior to respect priorities when multiple rules are configured.

POST-11683

Suggestive selling behavior now accounts for desserts that are already added to an order.

POST-11882

Improved processing of the "Employee Type" value when employees are clocked in on the Encounter POS.

POST-11899

Encounter POS now respects the "Paid Breaks Until" setting.

POST-11919

Smoothed queuing of credit transactions in the Encounter Tablet POS.

POST-11943

Encounter POS now correctly updates the total when a mobile order is confirmed in drive-thru.

POST-12066

Improved logging of injected kiosk orders.

Older Releases

6.36.5 | Encounter POS

Implementation Date: March 4, 2021

Improvements

POST-12155, POST-12226

Enhanced POS to more gracefully interpret Manager Card number sequence variations.

POST-12169

Enhanced stability of Encounter POS when processing an injected loyalty transaction.

POST-12202

Enhanced stability of Encounter POS when confirming a mobile order in Drive-Thru.

6.36.4 | Encounter POS

Implementation Date: February 28, 2021

Improvements

POST-10965

Coin changer communicates with Encounter POS to discharge customer coins.

POST-10971

Enhanced logging for insert log on/off.

POST-11017

Manager keylock is able to restrict Value Meal availability.

POST-11129

Enhanced stability of Encounter POS when interacting with the popup keyboard.

POST-11212

Employee clock in/out slips print "Worked to Date" hours.

POST-11208

For users in Columbia, menu translations that contain special characters load as expected.

POST-11299

Enhanced stability of Encounter POS process and finalization of mobile orders.

POST-11305

Improved Xenial Pipeline communicator process.

POST-11343

Improved processing of manual gift card transactions.

POST-11462

Orders display on the Digital Menu Board Order Ready Screen (ORS) as expected.

POST-11445

For Colombia fiscal printer users, enhanced stability for Encounter POS to recognize special characters.

POST-11952

Enhanced stability for Encounter POS when using the Lottery Scan feature.

POST-8916

For mobile orders, communication automatically reconnects if initial connection is lost.

POST-9572

Improved Encounter POS messaging with Omni-Channel services.

KS-1366

Improved kitchen screen bump-server functionality.

POST-11568, POST-11401, POST-10856, POST-11753

Enhanced stability of mobile order updates, review processing, and finalizing.

6.36.3 | Encounter POS

Implementation Date: January 22, 2021

Improvements

POST-6533

Back of House MGRNG provides the ability to customize print frequency of the survey receipt option.

POST-11019

Improved order item consolidation for Kitchen Screens.

POST-10718

Back of House MGRNG displays POS terminal options page, as expected.

POST-10914

For Poland Fiscal Printer users, improved idle time communication with Encounter POS.

POST-10969

Back of House MGRNG provides the ability to enable/disable the Processing Payment message on the terminal.

POST-11103

Ensured authorization required for: credit and gift card sales, as well as credit and gift card refunds.

POST-10155

Kiosk processes currency rounding, as expected.

POST-11018

The Back of House MGRNG Value Meals Edit label for Coupon Validator Required? is now Manager Approval Required?

6.36.2 | Encounter POS

Implementation Date: January 11, 2021

Improvements

POST-9551

To provide the ability to properly report externally collected taxes, taxes collected by the marketplace facilitator are excluded from the subtotal, total, origination sales, and mobile tender.

POST-9553

Delivery Partner information is available on the Transaction Journal report.

POST-10282

A Daily Close performed after midnight respects labor end day/time.

POST-10533

Encounter POS applies the same pricing rules to orders placed at the Terminal or Kiosk.

POST-10712

Pay at counter mobile orders update as expected, when items are added or removed from an order before tender.

POST-10749

The back of house MGRNG Global POS Options default option for Issue simplified invoice... is now Use Default Currency.

POST-10752

For Poland Fiscal Printer users, the non-fiscal survey receipt prints as expected.

POST-10754

Encounter POS respects the Order Number configuration set in Edit Global POS Options.

POST-10756

For Poland Fiscal Printer users, employee information appears on fiscal and non-fiscal receipts in the following manner:

  • Fiscal Receipts: the employee number appears, the employee name does not.

  • Non-Fiscal Receipts: the employee name and number does not appear.

POST-10769

For Italian Fiscal Printer users, discounts appear as expected on receipts.

POST-10804

Orders containing Loyalty Coupons route to Kitchen Screens as expected.

POST-10817

Enhanced Encounter POS stability for insert log on/log off.

POST-10819

For Poland Fiscal Printer users, waste confirmations print as expected.

POST-10846

Drive-Thru is able to use Order Plus/Minus to scroll through pay at counter mobile orders.

POST-10853

The Tablet is able to process orders that use smart condiments.

POST-10921

The Small Cart Fee is tracked on reporting as expected.

POST-10943

Reports display variable-priced non-food items, including: toys, donations, fees, and surcharges.

KS-1348

Improved Order communication from Encounter POS to Kitchen Screens.

6.35.4 | Encounter POS

Implementation Date: January 12, 2021

Improvements

POST-10282

A Daily Close performed after midnight respects labor end day/time.

POST-10533

Encounter POS applies the same pricing rules to orders placed at the Terminal or Kiosk.

POST-10817

Enhanced Encounter POS stability for insert log on/log off.

POST-10853

The Tablet is able to process orders that use smart condiments.

POST-10921

The Small Cart Fee is tracked on reporting as expected.

POST-10943

Reports display variable-priced non-food items, including: toys, donations, fees, and surcharges.

KS-1348

Improved Order communication from Encounter POS to Kitchen Screens.

6.36.1 | Encounter POS

Implementation Date: December 21, 2020

New Features

POST-5739, POST-5740, POST-5778, POST-5779

For Poland Fiscal Printer users, the 'ISSUE INVOICE' button is available on the terminal. This feature allows the cashier to enter the NIP, Company, and/or Address to the receipt. A simplified invoice is also available. Configurations are available from the Back of House MGRNG Global POS Options menu.

Improvements

POST-5824, POST-9961, POST-10322

For Poland Fiscal users, the Back of House MGRNG Global POS Options and Edit Currency Types now validate currency usage before opting to disable/enable the Currency Type. Transaction data is saved for reporting purposes and the Online Printer is integrated.

POST-10688

Enhanced Encounter POS stability for drive-thru when processing multiple injected orders that require currency rounding.

POST-10101

Created the ability to select either Legacy or Online Polish Printer.

6.36.0 | Encounter POS

Implementation Date: December 17, 2020

New Features

POST-4457, POST-4459, POST-4460, POST-4500, POST-4616, POST-4670, POST-6353, POST-9866, POST-9877, POST-10207

Implemented the new Lottery requirements for fiscal printers in Italy. When the Back of House MGRNG Global POS Option is configured, Valued Guests are able to enter their Lottery ID when ordering. Lottery ID transactions are reported in the Transaction Journal.

POST-10345

For Italian users, guests are able to order through the mobile app, and then pay/pickup at the drive-thru.

Improvements

POST-9680

Guest information routes to KDS when orders are taken through the Tablet.

POST-9681

KDS displays expected color and origination when an order is placed on Tablet.

POST-9915

The Back of House MGRNG Global POS Option menu allows for Manual Gift Card entry on the PinPad.

POST-9917

Epay prompts for Manual Gift Card entry when configuration is set on the Back of House MGRNG Global POS Option menu.

POST-9964

Delivery Partner information is available for transaction and reporting purposes.

POST-10057

The last 4 digits of a card transaction are available for reporting purposes.

POST-10117

Additional Back of House MGRNG Value Added Tax options are available.

POST-10120

An insert logoff occurs as expected. Terminal Updates occur as scheduled through the Back of House MGRNG Global POS Option menu.

POST-10354

Mobile order terminal notification displays the order number, as expected.

POST-10492

Improved sales validation reporting during insert logoff.

POST-10448

When a menu item containing multiple pieces is removed from an order, all attached line items are also removed, as expected.

POST-10542

Delivery surcharges appear on reporting as expected.

6.35.3 | Encounter POS

Implementation Date: December 01, 2020

Improvements

POST-10201

Improved stability for Pipeline Communicator.

POST-10302

Increased Disk Space Warning threshold.

POST-10296

Back of House MGRNG report fields return to default values after a report request is generated.

POST-10300

Pipeline Communicator respects configuration settings in optional features.

POST-10202, POST-10343

Improved Encounter POS stability.

6.35.2 | Encounter POS

Implementation Date: November 17, 2020

Improvements

POST-8025

Decreased the occurrence of low/no disk space issues for remote terminals.

POST-8814

Encounter POS discount rounding is consistent with Fingerprints POS.

POST-9048

Improved manager card functionality.

POST-9060

The 30% Employee Discount is applied as expected.

POST-9075

Back of House MGRNG ICR Report now accounts for daypart delivery orders.

POST-9699

MGRNG Global POS Options naming update: a second instance of OMNI Loyalty has been updated to display as XGL Loyalty.

POST-9969

Back of House MGRNG improved user error messaging in the Group PLU by Routing Codes edit.

POST-10152

Encounter POS respects configured break times for employee clock in/out.

POST-10153

Updated Loyalty parameters for integration with Valued Partners.

POST-10157

The business date appears on the Back of House MGRNG Daily Close prompt.

KS-1337

Found KS appears as expected on the Back of House Front Counter Timing Detail Report.

6.35.1 | Encounter POS

Implementation Date: November 5, 2020

New Features

POST-8379

Created a new Back of House MGRNG Kitchen Screen routing option. This option provides the ability to route orders to the kitchen screens only after an order is tendered.

POST-8340, POST-8341, POST-9804, POST-9806, POST-9812, POST-9814, POST-9817

The Back of House MGRNG receipt configuration now allows layout customization that includes the options to only print the Order Number, or to group Grill Tickets or Expedited Tickets to print to a dedicated layout.

POST-9810

The Back of House MGRNG configuration for Group PLU by Routing codes allows for more than three (3) groups. This provides the ability to create additional groups to utilize the new receipt layout configurations for expedited tickets.

Improvements

POST-8064, POST-9042

Improved Omni queue communication.

POST-9619

The Back of House MGRNG Edit Touch Screen configuration is no longer available.

POST-9682

EPAY Tender Retail orders with a status of "call for authorization" is now automatically declined.

POST-9765

For charity configurations, when only 1 charity is configured, the charity name appears in the notification.

POST-7258

Decreased the occurrence of low/no disk space issues reported from the field.

POST-6551

Improved stability of discount editor.

POST-8915

Hourly Reports in PDF format display all data columns as expected.

KS-1322

Kitchen Screens (VT100) now display active orders after a terminal update (rather than the blue splash screen).

POST-9730

The Back of House MGRNG product edit now loads as expected.

POST-7480

Improved stability of mobile inserts.

POST-9506, POST-9549, POST-9562, POST-9567, POST-9592, POST-9597, POST-9598, POST-9616, POST-9632, POST-9640, POST-9646, POST-9910, POST-9911, POST-9912, POST-9913, POST-9955, POST-10012, POST-10044, POST-9793, POST-9497, POST-9528, POST-9684, POST-9788, POST-9982

Enhanced data reporting and communication to Xenial Pipeline.

6.35.0 | Encounter POS

Implementation Date: October 26, 2020

New Features

POST-7950, POST-7956

A new Split Tender Message for Insufficient Funds is available in the MGRNG Back-of-House Global POS Options. When configured, this notification displays an Insufficient Funds message, including the remaining amount due, on the Encounter POS Screen.

POST-8717

A new MGRNG Back-of-House configuration is available to enable a second line Welcome Message on the PinPad for dual language sites.

Improvements

KS-1323

Kitchen Screens with orders that span multiple columns are able to reach the orders located at the end by using the NEXT button.

POST-8916

Encounter POS now automatically reconnects with Omni-Channel Ordering if the connection is lost.

POST-8752

The Charity Donations option located in the MGRNG Back-of-House Global POS Options only displays the available Paid In type(s).

POST-8909

Encounter POS switches between terminal panels, including modifier panels and the virtual receipt, as expected.

KS-1318

Kitchen Screens display current times, as expected.

POST-8997

Encounter POS processes overrings/voids, as expected.

POST-9023,

POST-9107,

POST-9089,

POST-9022

Communication enhancements between RTI Back Office, Encounter POS, and Xenial Data Center.

POST-9036

Increased stability for modifying items within an order.

POST-8992

The MGRNG Back-of-House Labor Scheduler generates schedules from the template and accepts added employees/shifts.

POST-8140

For sites with a Columbian Fiscal Printer, the Fiscal Receipt Report now displays appropriate data, as expected.

POST-8789

Auto Serve bumps mobile orders from the Kitchen Screen, as expected.

POST-8490

Auto finalized Mobile Orders print to the default printer, as expected.

KS-1316

The Kitchen Screen Production Control displays data for all time frames.

POST-7484

Enhanced stability of tablet logon/off.

POST-9009

General stability enhancements.

POST-7603, POST-7144, POST-9286

Enhancements to PLU discount and endpoint configurations for third-party loyalty providers through Xenial Gift and Loyalty. Configurations available through MGRNG Back-of-House Epayment OMNI Loyalty Configuration Edit and Edit Global POS Options.

POST-7952, POST-8619

Enhancements allowing Tablets to have different configurations than Terminals for item deletes. Change tablet requirements for Authorization for Item Deletes through MGRNG Back-of-House Edit Global POS Options. Options include: Not Required, After 1 Delete, Last Item Only, Last Item Never, After 1 Delete and Last Item Never, and Except Last Item Sold.

POST-9266

Hold orders are now stored for to up to 24 hours.

POST-8617

Enhanced POS stability ensuring that Encounter POS accepts and processes customer name entry on subtotal.

POST-9423

Enhanced POS stability when POS recalls previously processed mobile orders in drive-thru.

POST-8505

Currency Calculator processes posted currencies as expected.

POST-8467

Memory handling enhancements for drive-thru terminals.

POST-8931

For sites that use the +1 feature, the Kitchen Screens quantities update as expected.

POST-9291

For sites with integrated RTI Back Office, Job Titles update on clock-in as expected.

POST-9542

Miscellaneous Discounts are validated as expected.

POST-9565

Improved Loyalty Configuration communication.

POST-9637

Enhanced Loyalty handling.

POST-9633

Encounter POS is able to prompt to sign up for the Loyalty Program if member is not located. This option is configurable in Global POS Options > Loyalty > Enable Signup Popup when account is not found (checkbox).

POST-9076

Delivery surcharges are now trackable.

POST-9766

Recipe look up after an order is totaled, displays as expected.

POST-9711

Improved handling of delivery orders with 0-priced surcharges where surcharge configurations are not defined in Global POS Options.

POST-9558

Enhanced performance stability upon exit.

6.34.5 | Encounter POS

Implementation Date: October 02, 2020

Improvements

POST-9494

For Marketplace Facilitator states, Encounter POS implements split tax when Valued Partners send combined dual taxes.

POST-9504

Encounter POS is now able to recall delayed mobile orders before the delay timer has completed.

6.34.4 | Encounter POS

Implementation Date: September 28, 2020

Improvements

POST-9304

"Instant Win" promotional tickets now print as expected for Italian Fiscal Printer sites.

6.34.3 | Encounter POS

Implementation Date: September 20, 2020

Improvements

POST-9039

Orders now clear as expected from the Order Ready Screen [ORS] when bumped from the Kitchen Screen [KS].

POST-9020

Enhanced Encounter POS stability for cases where the Italian Fiscal Printer is misconfigured.

POST-9094

Expeditor receipts now print as expected for mobile tickets.

6.34.2 | Encounter POS

Implementation Date: September 14, 2020

Improvements

POST-7765

For sites using Italian Fiscal Printers, DT Mobile orders only print one receipt.

6.31.5 | Encounter POS

Implementation Date: September 14, 2020

Improvements

POST-8524, OC-2431

Provides ability to view loyalty balance on legacy loyalty cards and improves printed loyalty information on customer receipts for sites integrated with Xenial Loyalty Solution. Loyalty information includes: Loyalty ID, Loyalty Balance, Loyalty Message, and Loyalty Name.

6.34.1 | Encounter POS

Implementation Date: September 11, 2020

New Features

POST-8596, POST-8594, POST-8593, POST-8591

A new, Back-of-House MGRNG edit is available: Group PLU by Routing Codes. This edit provides the ability to group items by configuring PLU routing codes. Items may only belong to one group. Turn this functionality on/off Globally through the BOH MGRNG Receipts and Printing option.

Improvements

POST-8650

Instant win image/number prints as expected when using Server RT with a Network Printer.

POST-8829

Order number tickets now print when an item is contained in a Value Meal.

POST-8774

Currency rounding is applied as expected, to transactions performed at the Kiosk.

POST-8712, POST-8770, POST-8807, POST-8809

The option to donate to charity is now available after a transaction is totaled. For instances when only one charity is configured, that charity is automatically selected to receive donations. When more than one charity is configured, an informational window appears, displaying available charity options. A Global configuration is available to display only round-up to the next tender charity amount or the multiple amount options.

POST-8725

The Back-of-House MGRNG Labor Scheduler: Generate Schedule utility now functions as expected.

POST-8750

Employee clock-in prompt appears consistently when integrated with RTI Back Office.

6.34.0| Encounter POS

Implementation Date: August 28, 2020

Improvements

POST-7558

Sticky Tickets now print as expected when an order is bumped from Kitchen Screen.

KS-1295

Kitchen Screens now support communication to Encounter POS for printing sticky tickets after an order is bumped.

POST-7557

A MGRNG Back-Of-House configuration is now available to print sticky tickets on demand.

POST-8023

Encounter POS Tablets now perform as expected by increasing Encounter POS stability.

POST-8247

Added additional destinations to the pipeline communicator to address curbside pickup and catering orders.

POST-7575

Encounter POS now receives the bump message from the Kitchen Screen Service and prints as expected.

POST-7630

Encounter POS Tablets Smart Condiments now handle recipes with duplicate ingredients.

POST-8169

Enhanced Encounter POS error logging for unavailable items to Omni-Channel Ordering.

POST-8270

Added an MGRNG Back-Of-House configuration for printing grouped tickets or individual item tickets based on routing configuration.

POST-8443

Enhanced RTIConnect employee cleanup to remove employees without clocksets

POST-8566

Employee requests in RTIConnect now handle special characters as expected.

POST-8539

Employee payrates from RTIConnect are now communicated as expected.

POST-8273

Encounter POS now supports printing grouped tickets or individual item tickets based on the routing.

POST-8180

Encounter POS now logs Stratacache DMB responses.

POST-8177

MGRNG Back-Of-House configuration is now available for Encounter POS to push pricing data to Stratacache DMB.

POST-8295

MGRNG Back-Of-House API updated for CHEF to support scale destinations.

POST-8240

MGRNG Back-Of-House schema change to support Stratacache DMB pricing configuration.

POST-7409

Pipeline Communicator and Agent now support Scale Destinations.

POST-8482

MGRNG Back-Of-House now supports an additional loyalty provider for French customers.

POST-8301

Encounter POS now supports additional promotional discounts from a new vendor for French customers.

POST-8507

Improved Encounter POS stability while using the Guest feature.

POST-7986

MGRNG Back-Of-House now supports an additional Terminal POS option to have Drive-Thru Terminals print when an order is finalized.

POST-8131

Encounter POS Kiosks now process currency rounding for cash orders only.

POST-8055

Enhanced Encounter POS stability while upsizing a parent item in a combo meal.

POST-7993

Confirmed MGRNG Back-Of-House option "Drive-Thru Print on Confirm" works as expected.

POST-8509

Improved Encounter POS stability while attempting communication with Omni-Channel Ordering.

POR-5221

Xenial Portal now supports a new vendor in France for discounts.

KS-1275

VT100 Kitchen Screens now respect bumpserver configurations as expected.

6.31.4 | Encounter POS

Implementation Date: August 12, 2020

Improvements

POST-8417

Xenial Loyalty Solution now processes as expected in all regions.

KS-1308

Kitchen Screens now display the correct amount of Drive-Thru orders.

6.33.1 | Encounter POS

Implementation Date: August 7, 2020

Improvements

POST-8357

Reduced hard drive usage on remote terminals.

6.33.0 | Encounter POS

Implementation Date: August 6, 2020

New Features

POST-4768, POST 7143, POST-7546, POST-7851, POST-8073

Encounter POS now supports integration with RTIConnect for employee data. (Phase 1)

Improvements

POST-4870

Improved logging for menu updates.

6.32.0 | Encounter POS

Implementation Date: July 30, 2020

Improvements

POST-7391

Encounter POS now supports scalable destinations.

POST-7385

MGRNG Back-Of-House now supports the ability to configure orders with different destinations taxing methods.

POST-7387

MGRNG Back-Of-House now has additional kitchen screen routing options for curbside orders

POST-7410

Encounter POS now supports manually entering curbside orders.

POST-7758

Improved Encounter POS performance when XML feed is interrupted.

POST-7778

Encounter POS now supports scale destinations to apply colors to kitchen screens.

POST-7936

MGRNG Back-Of-House now supports reporting of hourly destination sales.

POST-7303

MGRNG Back-Of-House now supports Curbside and Catering PLUs for custom sales reports.

POST-8154

MGRNG Back-Of-House now has a configuration for controlling the mobile order number printed on receipts.

POST-7147

Encounter POS now supports programmable POS destinations from MGRNG Back-Of-House.

POST-7306

MGRNG Back-Of-House now supports new destinations in sales reports.

POST-7389

Added additional configurations to MGRNG Back-Of-House for Kitchen Screen colors by destination and origination.

POST-8150

VAT is now able to be configured in MGRNG Back-Of-House per destination for products/value meals.

POST-7999

Misc. Service Fees now reported to SEMS as nonfood as expected.

POST-7710

Improved Encounter POS communication reliability to SEMS.

POST-7602

Implemented additional safeguards for XML Panel in MGRNG Back-Of-House.

KS-1286

Kitchen Screens now display curbside when applicable.

KS-1291

Kitchen Screens now distinguish curbside from mobile orders.

6.31.3 | Encounter POS

Implementation Date: July 9, 2020

Improvements

POST-7764

MGRNG Back-Of-House performs as expected after POS software upgrade.

POST-7865

Mobile Orders now progress as expected on Drive-Thru Encounter POS terminals.

6.31.2 | Encounter POS

Implementation Date: July 7, 2020

Improvements

POST-7007

Improved Encounter POS stability when using the Recipe Lookup key.

POST-7486

Encounter POS now supports the ability to print additional sticky tickets.

POST-7728

MGRNG Back-Of-House now supports a configuration to print additional sticky tickets.

POST-6084

Encounter POS fiscal and server order numbers now match as expected.

POST-7640

Improved Encounter POS Loyalty communication with Drive-Thru orders.

POST-7594

Encounter POS now processes orders after subtotal as expected.

POST-7766

Encounter POS now finalizes Mobile Orders as expected.

POST-7577

Improved contact-less payment processing reliability.

6.31.1 | Encounter POS

Implementation Date: June 25, 2020

Improvements

POST-7537

Enhanced Encounter POS fiscal order logging reliability.

POST-7122

Improved Encounter POS handling of partially paid orders.

POST-7672

Improved Encounter POS Marketplace Facilitator order processing.

POST-6138

Encounter POS now supports Manual Credit Card entry in Canada.

6.31.0 | Encounter POS

Implementation Date: June 9, 2020

After an update is received, it is necessary to clear the web browser cache before using MGRNG. More information is located on the MM Portal. Navigate to the Portal > MM tab > Account Setup > Clearing Browser Cache After Upgrade Walkthrough

New Features

POST-5479

Encounter POS now supports Mobile Catering Orders.

POST-5783

Order Review Screens now support Mobile catering orders.

KS-1191

Kitchen Screens now support background colors for catering orders.

POST-5785

Encounter POS now supports the ability to track proforma reporting.

POST-5741

MGRNG Back-Of-House now supports proforma reports including pending future orders.

POST-5541

MGRNG Back-Of-House now supports reports that show projected catering orders.

POST-6049

MGRNG Back-Of-House now supports proforma reports including pending future orders.

POST-5833

Encounter POS now supports controls to update pickup times for future pending orders.

POST-5782

MGRNG Back-Of-House now supports configurations for catering orders cashier behavior.

POST-5897

MGRNG Back-Of-House now supports background color configurations for catering orders.

POST-5899

MGRNG Back-Of-House now supports additional configurations for catering order routing.

POST-5780

Encounter POS supports recalling cancelled pending catering orders.

POST-5493

Encounter POS now supports catering Pay At Counter orders.

POST-5495

Encounter POS now supports the ability to fire catering orders early to Kitchen Screens.

POST-5496

Catering orders are now able to be recalled on Encounter POS.

POST-5494

Encounter POS now supports firing catering orders to Kitchen Screens automatically.

POST-5498

Encounter POS now updates catering orders as expected.

POST-5492

Encounter POS now supports prepaid catering orders.

POST-5497

Encounter POS now accounts for catering orders on date of fulfillment.

POST-6112

Kitchen Screens now receive mobile catering orders earlier.

POST-5542

Encounter POS now supports additional routing for catering orders.

POST-5543

Encounter POS now supports a popup for catering orders at logon.

POST-7436

Added confirmation pop up for firing orders to Encounter POS.

POST-5781

Encounter POS now retains pending future orders after a software update.

POST-5520

Encounter POS now supports controls to update pickup times for future orders.

Improvements

POST-7550

Encounter POS now processes orders from Marketplace Facilitator as expected.

POST-7475

Kitchen Screens now display modifiers as expected.

POST-7029

Encounter POS now prints increased destination font size on grill tickets.

POST-5521

Encounter POS now calculates tax as expected for Pay at Counter orders.

POST-6265

Encounter POS now displays a progress bar when loading buttons.

POST-6620

Updated Encounter POS Xenial Loyalty solution processing to support redeeming partial loyalty credit.

POST-6619

Updated Encounter POS Xenial Loyalty solution processing to support redeeming full loyalty credit.

POST-7514

Improved Encounter POS XML panel stability.

POST-7121

Enhanced Encounter POS stability.

POST-7473

Encounter POS now supports printing the partner order number for Mobile Orders.

POST-7384

Enhance Encounter POS fiscal SRM printer logging.

POST-7194

Encounter POS now rounds currency as expected with Kiosks.

POST-6845

Improved Encounter POS credit card processing reliability.

POST-7583

MGRNG Back-Of-House now supports an option to print extra delivery information.

POST-6799

Credit card signature lines now print as expected.

POST-6115

Encounter POS now supports manual credit card orders.

6.30.0 | Encounter POS

Implementation Date: May 21, 2020

Improvements

POST-5567

Encounter POS now supports identifying Delivery Partners as the Marketplace Facilitator if applicable.

POST-4339

Mobile Orders can now receive third-party taxing.

POST-6963

Encounter POS now alerts when a Mobile/Kiosk employee is absent.

POST-6622

Updated Back-Of-House MGRNG XML panel editor.

POST-6981

Improved Mobile Order reliability by protecting the Mobile Ordering Employee.

POST-6462

Improved Back-Of-House MGRNG XML editor panel swapping.

POST-6463

Improved Back-Of-House MGRNG XML panel editor sizing controls.

POST-4314

Encounter POS now supports Marketplace Facilitator taxing structure.

POST-6875

Timeclock receipts now print as expected on SRM printers.

POST-6974, POST-6975

Improved Encounter POS delivery driver handling.

POST-7030

Encounter POS now recalls Delivery/Mobile Orders as expected.

POST-7003

Delivery Surcharge now counts as nonfood sales for Back-Of-House MGRNG reports.

POST-6962

Encounter POS now prints taxable sales as expected on SRM printers.

6.29.0 | Encounter POS

Implementation Date: May 1, 2020

Improvements

POST-6731

Improved DeepFlame integration.

POST-6347

Encounter POS now prints the payment card type as expected.

POST-6562

Improved Overring reporting in Back-of-House MGRNG POS Action Log.

POST-6565

Improved menu communications for third-party vendors.

POST-6710

Added Back-Of-House MGRNG configuration to enhance credit card reporting.

POST-5834

Encounter POS now finalizes Mobile Orders as expected.

POST-4254

Auto Daily Close (especially for Finland customers) now processes as expected.

POST-6718

Improved Loyalty processing of Mobile Orders for Italy.

POST-6520

Mobile and Kiosk insert configurations now allow these inserts to close automatically when the Host Terminal insert closes.

POST-6248

Back-of-House MGRNG now processes "Edit Function" updates as expected.

POST-6696

Encounter POS now responds to kiosk order calculation as expected

POST-6367

Improved Encounter POS Mobile Order stability.

POST-6881

Overring by Order Number now recalls delivery orders as expected.

6.28.6 | Encounter POS

Implementation Date: April 16, 2020

Improvements

POST-6679

Added support for additional Encounter POS hardware revisions.

POST-6682

Enhanced Encounter POS DeepFlame integration.

POST-6423

Encounter POS now supports special instructions on Mobile Order receipts.

6.28.5 | Encounter POS

Implementation Date: April 9, 2020

Improvements

POST-6170

Encounter POS now communicates with Tablets as expected.

6.28.4 | Encounter POS

Implementation Date: March 19, 2020

Improvements

POST-6073

Merchant copies of receipts now print as expected for serial printers.

POST-6075

Encounter POS now respects configuration of signature line with no menu items.

POST-5830

Enhanced Encounter POS Value Meal reporting for Mobile Orders.

POST-5913

Encounter POS now processes forced substitution as expected.

POST-5689

Improved Italian Fiscal Printer order processing containing cents-off discounts as expected.

POST-6048

Encounter POS now displays Mobile Order pop ups as expected.

POST-6296

Improved Encounter POS Mobile Order upcharge processing.

6.28.3 | Encounter POS

Implementation Date: March 13, 2020

Improvements

POST-6191, POST-6275

Improved Encounter POS Value Meal Mobile Order processing when items with quantities of greater than 1 were being ordered.

6.28.0 | Encounter POS

Implementation Date: February 20, 2020

New Features

POST-4680

Encounter POS now supports Dynamic Pricing rules.

POST-4671, POST-4677, POST-4679, POST-4684, POST-4678

New Back-of-House MGRNG options allow restaurants to configure Dynamic Pricing.

Improvements

POST-5693

Improved offline sales recovery functionality.

POST-5751

Encounter POS now supports early finalization of Mobile Orders.

POST-4753

Improved reporting on the status of Serial Pin Pads.

POST-5866

Enhanced Encounter POS processing of Mobile Orders with discounts.

POST-5775

Encounter POS now prints as expected (especially with Quebec Fiscal Printers).

POST-4419

Encounter POS now supports Pay At Counter Mobile Orders.

POST-5786

Encounter POS printer now cuts for Italy Fiscal Daily Close as expected.

KS-1105

Kitchen Screens now support Finnish content.

KS-1104

Kitchen Screens now support Italian content.

POST-5336

Encounter POS now supports a pop-up for Mobile Orders when received.

POST-4889

Mobile Orders now print Fiscal Receipts as expected in Fiscal Reporting countries such as Italy.

POST-5736

Encounter POS now adds timestamp information to OCU feed.

POST-4645

Encounter POS now processes Value Meals containing more than 16 items.

POST-4420

Encounter POS now displays a Loyalty ID in the Pollfile API.

POST-5777

Merchant copies of receipts now print as expected for serial printers.

POST-5564

Reporting now processes as expected, for split-tender transactions where an alternate tender, such as a voucher, is deleted.

6.27.3 | Encounter POS

Implementation Date: February 10, 2020

Improvements

POST-4891

Encounter POS now reports Delivery Tips as expected.

POST-4631

QR Codes (Such as Finland vouchers) now processes as expected.

POST-5655

Encounter POS now reports Kiosk pay at counter orders.

6.27.2 | Encounter POS

Implementation Date: January 28, 2020

Improvements

POST-5475

Communication between Encounter POS and third-party processors (such as Tender Retail) has been improved.

POST-4883

Encounter POS now displays PIN Pad serial numbers as expected.

6.27.1 | Encounter POS

Implementation Date: January 13, 2020

Improvements

POST- 4413

Valued Brands using Italian Fiscal Servers are now able to use a thermal, IP-connected Printer to print their newly updated Italian Fiscal receipts.

POST-4712

Manager Access Required” message now closes as expected when manager access is granted.

POST-4877

Encounter POS now processes and reports Mobile Orders with a destination of drive-thru, as expected.

POST-4912

Standardized communication between Encounter POS and Italian Fiscal printers and servers.

6.27.0 | Encounter POS

Implementation Date: December 17, 2019

Improvements

POST-4603

Improved internal data routing for Encounter POS and its attached and/or networked devices.

POST-3791

Encounter POS only allows voids/overrings on originating terminal for Valued Brands using Italian Fiscal devices.

POST-1176

Updated reporting fields for audit purposes for Valued Brands using French Fiscal devices.

6.26.4 | Encounter POS

Implementation Date: December 03, 2019

Improvements

POST-4622

Mobile transactions now print as expected for Valued Restaurants utilizing Italian Fiscal Servers.

6.26.3 | Encounter POS

Implementation Date: November 22, 2019

Improvements

POST-4559

Encounter POS now prints Instant Win promotions for Italian Fiscal Printers, as expected.

6.26.2 | Encounter POS

Implementation Date: November 13, 2019

Improvements

POST-3905

Encounter POS now provides more time for Valued Payment Providers to communicate payment transactions.

POST- 4378

Improved communication to Italian fiscal printers if fiscal server is offline.

6.26.1 | Encounter POS

Implementation Date: November 05, 2019

Improvements

POST-3687

Encounter POS now recognizes tendered Mobile orders as completed and applies overrings to the appropriate payment method.

6.26.0 | Encounter POS

Implementation Date: October 30, 2019

Improvements

POST-4201

Encounter POS now supports Delivery Order overrings in Fiscal Reporting countries such as Italy.

POST-3971

Survey receipt updated per valued brand request.

POST-3084

Tablet now recognizes management access through Encounter POS biometrics.

POST-4134

Encounter POS now communicates sales delivery information to supported external reporting affiliates.

POST-3159

Back-of-house MGRNG now supports the entry of longer email addresses when requesting to receive emailed reporting.

6.25.2 | Encounter POS

Implementation Date: October 18, 2019

Improvements

POST-4162

Encounter POS now writes the surcharge tax in the sales validation file once per transaction.

6.25.1 | Encounter POS

Implementation Date: October 14, 2019

Improvements

POST-3902

Encounter POS now sends confirmation to OMNI/Portal that the Manager Terminal Update is complete.

POST-4025

Encounter POS is able to locate and process all pay-at counter requests through Kiosk or Mobile orders.

6.25.0 | Encounter POS

Implementation Date: October 02, 2019

New Features

POST-1086, POST-3890

Encounter POS now officially supports Tablet POS. Contact your sales representative for additional information.

Improvements

POST-3845

Back-of-House MGRNG configurations now support Kitchen Screen “Total” displays: never show, always show, or on paid.

POST-3989

Gift Cards activate and reload as expected.

POST-3671

A new back-of-house MGRNG customization option now supports explicit labels for credit and debit card transactions.

POST-980

The SL21 customer-facing LED Text Panel displays information clearly.

POST-3864

Kiosk and mobile orders provide appropriate upcharges to third-party affiliates such as: DoorDash, Grubhub, and Tillster.

POST-3652

Encounter POS confirms that all drive-thru transactions are completed on insert log-off.

POST-3705

Delivery Tips and Fees now appear in original location on receipt, above the subtotal.

POST-3711

Grill tickets respect selected printing configurations.

POST-3884

Tablet POS now processes item modifications when new UI is implemented for Valued Clients.

POST-3075

Survey codes print on duplicate receipts, as expected.

POST-3563

A new back-of-house MGRNG global configuration now allows eat-in or take-out mobile dining preferences to auto complete.

POST-3651

Back-of-House MGRNG now displays third-party order numbers on journal reports.

POST-3777

Back-of House MGRNG now supports configurations for Kitchen Screen font size.

6.24.2 | Encounter POS

Implementation Date: September 24, 2019

Improvements

POST-3826

Italian Fiscal Printers now process orders containing cents-off discounts and value-added taxes, as expected.

POST-3695

Italian RT Fiscal printers now process discounts as expected.

POST- 3217

Improved time-stamp processing for third-party EMEA discount codes.

6.24.1 | Encounter POS

Implementation Date: September 11, 2019

New Features

POST-3229

Xenial Loyalty is now integrated into Encounter POS.

POST- 3739

A new back-of-house mgrng option now allows Restaurants to apply loyalty member discounts to either the lowest or highest priced menu item.

POST-3762

Back-of-house mgrng loyalty options now include Xenial as a loyalty provider.

Improvements

POST-3763

Italian RT Fiscal printers now support image printing.

POST-3572

Encounter POS is now able to locate receipts with order numbers that are less than 4-digits, in order to process overrings.

6.24.0 | Encounter POS

Implementation Date: August 28, 2019

Improvements

KS- 743

Bumping a tendered order will now clear it from the Order Ready Screen.

POST-1345

Added the billAmount field to wiGroup loyalty orders.

POST-3157, POST-3158

Added the ability for products to be assigned a foreground and background color on HTML kitchen screens.

POST-3191

The routing after subtotal configuration is now properly interpreted by the POS.

POST-3265

Introduced a burger-of-the-week promotion/loyalty initiative to restaurants in France.

POST-3446

Addressed an issue where the POS may become unresponsive if certain value meal data is not present in the database.

POST-3454

Added kitchen screen configuration options that allow a bump bar to bump the same order from any kitchen screen in the restaurant.

POST-3455

Configured wiGroup loyalty to not allow for additional items to be added to the order if a discount had already been applied. If you need to add items to an order, first delete any previously applied discounts.

POST- 3461

Audible “beep” functionality is now available for HTML Kitchen Screens.

POST-3466

Addressed an issue where the POS may become unresponsive if suggestive sell data is not present in the database.

POST-3474

wiGroup coupons will now pass scanned QR codes correctly to the POS as expected.

POST-3528

Allowed for DoorDash delivery orders to have the taxable amount of injected orders calculated by the Encounter POS.

6.23.1 | Encounter POS

Implementation Date: August 05, 2019

Improvements

POST-3260

Ticket reprints from Italian Fiscal Printers now contain the same fiscal information as the original receipt.

POST-3202

Terminals are now able to take transactions and store records locally even if the restaurant’s Italian Fiscal Server is unavailable.

POST-3360

Italian Fiscal Servers now support a daily-close till-status check.

POST-3239

The Kiosk pay-at-counter queue now displays all orders.

POST-3354

Payment method labels, including credit payments, now appear on the Italian Fiscal receipt as expected.

POST-3012

Unicode characters no longer prevent survey receipts from printing.

6.23.0 | Encounter POS

Implementation Date: July 29, 2019

Improvements

POST-2664

Attached payment devices are now able to process tips.

POST-3040

Third-party mobile orders now have the ability to add tips and delivery fees.

POST-3084

Biometric devices now support Tablet access.

POST-2566, POST-3205, POST-3206, POST-3207, POST-3209

Special instruction functions are now available for individual items as well as entire orders.

6.22.0 | Encounter POS

Implementation Date: July 16, 2019

Improvements

POST-3084

Biometric devices now support Tablet access.

POST-2839

Pay-at-counter orders appear in chronological date/time order, as expected.

6.21.4 | Encounter POS

Implementation Date: July 16, 2019

New Features

POST-3160

Improved user experience offers more detailed user messages.

POST-3069

A Transaction Report for Italian Fiscal Auditing is now available.

POST-2978

A Reconciliation Report for Italian Fiscal Auditing is now available.

Improvements

POST-3179

Insert reports now display insert dates as expected.

POST-3173

Daily Totals for Italian Fiscal Audits now appear with the dot separator and calculate as expected.

POST-3176

The product tax group for Italian Fiscal Printers now displays on a single receipt line.

POST-3174

Receipt headers for Italian Fiscal Printers now display as expected.

6.21.2 | Encounter POS

Implementation Date: June 28, 2019

Improvements

POST-2743, POST-2894, POST-2896, POST-2978, POST-3068, POST-3069, POST-3116, POST-3118

Introduced Server RT support for new Italian fiscal reporting requirements.

6.21.0 | Encounter POS

Implementation Date: July 16, 2019

Improvements

POST-2818

Orders processed through the Kiosk and tendered at the counter now apply discounts as expected.

POST-2902

Orders processed through the mobile platform now represent quantities and/or additional upcharges as expected.

POST-2892

Grill tickets containing modified items now print as expected when the order is tendered.

POST-1888

Transactions tendered with two separate payment forms, such as a combination of gift cards and/or credit cards, now overrings as expected.

POST-3019

Automatic Daily Close now deactivates tablet inserts as expected.

POST-2789

Mobile inserts are now logged-on as expected.